The Truth about Online Content: It’s Time for Writers to Take Back the Web

Google.com, one of the web’s hottest search engines, has indexed over 1,346,966,000 web pages to date. The World Wide Web is officially gigantic, with hundreds of thousands of corporate, small business, and ecommerce websites vying for something more than just the “eyeballs” that web analysts hailed in the 1990’s. In order to create success, websites are now searching for a steady, interactive audience. Why aren’t they succeeding? Could it STILL have something to do with the content?Understanding The Content BuzzAbout a year ago, the entire web was filled with a few wonderfully hip,fatally cool clichés; “Content is King,” “Your Website Needs Stickiness,” “CRM is key!” and new resources, allegedly customer-oriented, began to explode across the internet. Syndicated web content became a cool way to get free words to fill up space on a website. Soon, companies such as moreover.https://designwebs.infocom began create a content overlap. Website competition may be presenting the exact same news feed at the exact same time, with the exact same keyword-rich content! Once again, the web industry began buzzing, “Learn How to Create Unique Content for Your Website!” The HTML Writer’s Guild began offering classes in “Advanced Web Writing”, EEI Communications began offering corporate training courses in “Writing for the Web and New Media”, and universities across the country added web writing to their technology-driven and webmaster-centered curriculum. Once trained, web design companies began touting their new “writing skills”, offering a one-stop-solution to their new website customers.The Buzzkill for Web-Based Business Before you ask, “What does this have to do with me, as a writer?” Answer this question: Did you just read ANYTHING about writers in the last two paragraphs? Of course you didn’t. Writers, traditionally, have shied away from web markets. Many writers simply think that their skills are not meant for web-based work, resulting in a strange shortage of web content writers. “Wait,” the well-informed web surfer may say, “There are plenty of writers on the web! In fact, there’s enough quality writing online that Salon.com can now charge for content!” While it’s true that web-based magazines that specialize in content attract professional writers, it is not true that the average corporate website, ecommerce outfit, or web-based business attract web-specific writers. As an experiment, go to google.com and type in “content creation” right now. How many writers are pulled up vs. web developers offering content services alongside their website development and design? Why do you think they do this?Apparently, writers just aren’t interested. At a recent Creative Network gathering, a publisher told me that it is “Great” that I write for the web. He employs over 60 writers at his consulting firm, yet none of them are really interested in web writing. They do, however, want to outsource work to me because their clients are looking for this skill.There is a common assumption that web-based solution providers (such as web designers, programmers and developers) are experts in all facets of web-based business. Alongside this assumption is the “technophobia” that plagues many writers and prevents them from offering their services to online markets. We think that we’re unwanted or unneeded, and our services will be rejected.Where does this assumption come from? Perhaps it is because the “techies” created and coined the word “content” when describing the text on a website. Rather than a pretty word such as “prose” or a practical word like “writing”,the buzz about online content created a bizarre rebellion against creativity and gave writers a strange aversion to web-based work; how could a writer be needed for something as dull as “content”? Isn’t this something that web designers handle? The context of writing, when applied to online media, is perceived somewhat differently. New web style guidelines, which helped people read online without getting a headache, for a time became the sole criteria for judging whether website content was up to standards. Jakob Neilson, a famous industry analyst-turned-usability guru, pigeonholed web writing and content alongside web design. Instead of hailing “content” as a wonderful way to communicate with website visitors, the term “concise, objective, and scannable” was born, and web design and content became a means to the ultimate goal; “usability.” (Who can be creative when they’re using words like “usability” and “user interface”, anyway?) Webmasters created the web, coined new terms, and used new, techie language to describe old products.The ResultsHow many corporate websites out there actually make